BDC Sales/Internet Sales Agent

Mazda - Miami, FL

Full-time - Mid Level

Miami, FL

Motor Vehicle and Parts Dealers

About the position

The BDC Sales/Internet Sales Agent at Mazda of North Miami plays a crucial role in the company's success by managing customer interactions through various channels. This position is focused on providing excellent customer service, responding to inquiries, and facilitating sales appointments, all while contributing to a positive team environment.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Requirements

• Bilingual Spanish is required.
• At least one previous role based in strong customer service experience.
• Team player attitude.
• Prompt and courteous demeanor.
• Enthusiastic personality.
• Strong computer skills.
• Willingness to submit to a pre-employment background check and drug screen.

Benefits

• Paid holidays
• 401(k) matching