BDC Sales Representative

$40,000 - $80,000/Yr

Georges Used Cars - Riverview, MI

Full-time - Entry Level

Riverview, MI

Motor Vehicle and Parts Dealers

About the position

The Business Development Center Representative plays a crucial role in driving sales and enhancing customer satisfaction within the automotive industry. This position involves engaging with potential customers, providing exceptional service, and supporting the sales team in achieving their goals. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer experiences.

Responsibilities

• Engage with customers through various channels, including phone calls, emails, and chat, to provide information about products and services.
• Conduct cold calling to generate leads and follow up on inquiries.
• Utilize software tools to manage customer interactions and track sales progress.
• Assist in upselling products and services to enhance customer satisfaction and drive revenue.
• Collaborate with the sales team to ensure seamless communication and support throughout the sales process.
• Maintain accurate records of customer interactions and inventory management.
• Apply retail math skills to analyze sales data and identify trends.
• Provide multilingual support as needed to cater to a diverse customer base.

Requirements

• Strong customer service orientation with a focus on building relationships.
• Experience in automotive sales or related fields is preferred but not required.
• Proficient in using software applications for managing customer data and sales processes.
• Solid understanding of retail math concepts for effective analysis of sales performance.
• Excellent communication skills, both verbal and written, with the ability to engage customers effectively.
• Ability to perform cold calling and demonstrate persistence in lead generation efforts.
• Skills in upselling techniques to maximize sales opportunities.
• Multilingual abilities are a plus, enhancing communication with a broader audience.
• Knowledge of inventory management practices is beneficial.

Nice-to-haves

• Experience in automotive sales or related fields is preferred but not required.
• Multilingual abilities are a plus, enhancing communication with a broader audience.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance