BDC Service Agent - Nalley Toyota Stonecrest

Asbury International - Stonecrest, GA

Full-time - Entry Level

Stonecrest, GA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

As a BDC Service Agent at Nalley Toyota Stonecrest, you will play a crucial role in enhancing customer experiences by managing inbound and outbound communications. This position focuses on identifying customer needs, scheduling service appointments, and providing solutions to automotive service inquiries. You will be part of a team that is dedicated to redefining the car-buying experience through exceptional service and innovative practices.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs and provide information on service appointment availability.
• Partner with service advisors to schedule vehicle service appointments.
• Greet customers and provide information on shuttle schedules if needed.
• Contact and communicate with customers to identify automotive service needs.
• Follow all dealership processes and procedures, maintaining high frequency of contact with customers.
• Thoroughly document all contacts within the customer management system.
• Complete internet lead management service work plans on a daily basis.
• Answer all calls in a prompt, professional, and courteous manner.
• Use scripts to collect all pertinent customer information and document in the system accordingly.

Requirements

• Excellent customer service skills and motivation to be successful.
• Ability to handle high volume incoming and outgoing calls, ranging from 50+ calls per day.
• Advanced computer and phone skills.
• Minimum typing speed of 35-40 words per minute.
• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience is a plus.
• Ability to multi-task in a fast-paced environment.
• Team player mentality.

Nice-to-haves

• Various language proficiency is always a plus.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid holidays and paid time off
• Deferred Holiday Pay
• Paid training
• Stock Awards
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• Paid Parental Leave
• Health savings
• Flex spending accounts
• Short-term and Long-term disability plans
• Whole Life and Term Life Insurance
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Scholarship awards
• Opportunities to join community service initiatives with paid volunteer hours
• Aggressive Employee referral program with bonus opportunity