BDC Service Representative

Tasca Automotive Group - Cranston, RI

Full-time

Cranston, RI

Motor Vehicle and Parts Dealers

About the position

As a BDC (Business Development Center) Service Representative at Tasca Automotive Group, you will be the first point of contact for customers seeking service for their vehicles. Your primary responsibility will be to provide exceptional customer service by managing service appointments, answering inquiries, and handling customer follow-ups. This role involves working closely with the service department to ensure efficient scheduling and communication between customers and technicians.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and online chat, providing detailed information on service offerings and scheduling.
• Coordinate service appointments, optimize schedules, and confirm bookings to ensure a smooth flow of operations in the service department.
• Conduct follow-up calls or messages to remind customers of upcoming appointments or maintenance recommendations.
• Update customer information and service history in the CRM (Customer Relationship Management) system.
• Inform customers of ongoing promotions, service packages, and loyalty programs that may benefit them.
• Act as a liaison between the customer and the service team, ensuring that any specific customer needs are communicated effectively.
• Assist with resolving customer complaints and escalating issues to management when necessary to ensure a high level of satisfaction.

Requirements

• Excellent verbal and written communication skills.
• Previous experience in customer service or a related field, preferably in the automotive industry.
• Familiarity with CRM software and scheduling systems.
• Ability to manage multiple tasks efficiently and prioritize effectively.
• Ability to address and resolve customer concerns with patience and professionalism.