Beauty and Wellness Consultant

Walgreens Boots Alliance - Mesa, AZ

Full-time - Entry Level

Mesa, AZ

5,001-10,000 employees

Health and Personal Care Retailers

About the position

The Beauty and Wellness Consultant at Walgreens is responsible for maximizing sales and brand awareness by providing exceptional customer care in a friendly and professional manner. This role involves offering personalized beauty and wellness advice, conducting mini-makeovers, and ensuring a delightful customer experience while maintaining the beauty department's standards.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance and informing customers of options.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers and provides authentic closure of customer interaction.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments as assigned.
• Seeks self-development by monitoring own performance and maintaining awareness of beauty and wellness trends.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities.
• Maintains professional appearance and image in compliance with company guidelines.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.

Requirements

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English.

Nice-to-haves

• Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
• Experience establishing & maintaining relationships with individuals at all levels of the organization.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experiencing selling Prestige brands.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling
• Professional development opportunities