Beauty and Wellness Consultant

Walgreens Boots Alliance - Friendswood, TX

Full-time - Entry Level

Friendswood, TX

5,001-10,000 employees

Health and Personal Care Retailers

About the position

The Beauty and Wellness Consultant at Walgreens is responsible for maximizing sales and brand awareness by providing exceptional customer care in a friendly and professional manner. This role involves offering personalized beauty and wellness solutions, conducting mini-makeovers, and maintaining high standards in the beauty department. The consultant engages with customers to enhance their shopping experience and promotes brand loyalty through in-store events and product demonstrations.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Models and shares customer care best practices by proactively offering assistance and informing customers of options.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty.
• Builds relationships with customers and provides authentic closure of customer interactions.
• Engages with omni-channel solutions to enhance customer engagement.
• Locates products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products.
• Reviews beauty business performance in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers.
• Ensures testers are stocked and maintained in compliance with hygiene standards.
• Implements company asset protection procedures to minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings concerning programs and promotions, new items, and sales goals.
• Ensures compliance with state and local laws regarding regulated products.
• Completes special assignments as assigned.
• Seeks self-development by monitoring own performance and maintaining awareness of beauty and wellness trends.
• Maintains knowledge of competition, new product launches, and overall industry trends.
• Models and shares behavior with other Beauty and Wellness Consultants.

Requirements

• High School Diploma/GED and at least one year of experience in a retail sales environment or in proactively selling beauty products.
• Experience in developing ways to accomplish goals with little or no supervision.
• Knowledge of products and brands to engage and meet customer needs.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Willingness to work flexible schedule including evenings, weekends, and holidays.
• Fluency in reading, writing, and speaking English.

Nice-to-haves

• Licensure in Cosmetology or as an Esthetician.
• Experience establishing and maintaining relationships with individuals at all levels of the organization.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experience selling Prestige brands.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling
• Professional development opportunities