Behavioral Care Manager (Community Based)

Burrell Behavioral Health - Springfield, MO

Full-time

Springfield, MO

About the position

The Behavioral Care Manager (Community Based) at Burrell Behavioral Health is responsible for organizing day-to-day tasks within the Adult Community Services department. This role involves tracking client activities, serving as a resource for clinical teams, and ensuring effective communication and documentation related to client care. The position is full-time, with a focus on supporting clients in a community-based setting in Southwest Missouri.

Responsibilities

• Answer incoming calls and make non-billable calls on behalf of the department, documenting the nature of the call in the clinical record.
• Review and maintain documents identifying risk through the suicide care pathway and other potential crises, prioritizing and routing information to staff routinely.
• Schedule and cancel client appointments accurately on a daily basis, including entering the correct disposition for cancellations.
• Research and prepare appropriate forms and/or evidence-based modules for the provision of billable services.
• Verify client information and insurance status, communicating areas of focus or concern to supervisory staff and supportive services.
• Collaborate with supervisors to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion.
• Schedule and assist with assessments and sessions as time allows.
• Enter documentation into the electronic record that would not be billable.
• Perform verifications of benefits and monitor Medicaid status to assure insurance is obtained and maintained during the course of the clients' treatment.
• Assist with outreaching clients and enter documentation of outreach attempts.

Requirements

• High School Diploma or GED
• Experience in Office Management

Nice-to-haves

• Missouri Driver's License and acceptable recent driving record

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid holidays
• Paid time off