Behavioral Health Call Center Supervisor

$89,627 - $134,440/Yr

Multnomah County - Portland, OR

Full-time - Mid Level

Remote - Portland, OR

Justice, Public Order, and Safety Activities

About the position

The Behavioral Health Call Center Supervisor is responsible for overseeing the operations of a 24-hour crisis call center, ensuring the delivery of quality mental health services to the community. This role involves providing clinical and administrative supervision to staff, collaborating with various stakeholders, and promoting equity and trauma-informed care in service delivery. The supervisor will also engage in community outreach and education regarding crisis services, while managing a high volume of calls and supporting staff in a fast-paced environment.

Responsibilities

• Collaboratively supervise the Behavioral Health Call Center with other supervisors.
• Provide direct clinical and administrative supervision of staff and daily operations.
• Develop and maintain professional relationships with contracted crisis-service providers.
• Provide outreach and education regarding County crisis services to the community.
• Participate in program and system development and oversee continuous quality-improvement initiatives.
• Provide on-call administrative and clinical support as scheduled.
• Initiate and participate in meetings and projects with other behavioral health system components.
• Provide leadership in new and ongoing projects related to call center business.
• Communicate with Call Center and Community Mental Health Program leadership regarding conflicts or challenges.
• Provide direct client services on the phone when escalated to a supervisor.

Requirements

• Master's degree in the mental health field with major coursework in social science or a related field.
• Current QMHP-C certification and/or licensed by the Board of Oregon (LPC, LCSW, PhD, etc.).
• Three to six years of experience in a mental health treatment setting, including two years of post-graduate clinical experience.

Nice-to-haves

• Appropriate Oregon Licensing Board LCSW, LCP, Clinical Psychologist.
• Leadership experience in the crisis field.
• Ability to flex style across cultural contexts.
• Knowledge of challenges faced by those with Severe and Persistent Mental Illness (SPMI).
• Ability to collaborate and build relationships for positive outcomes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Telework options