Behavioral Health Complex Care Manager

Boston Medical Center - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

Hospitals

About the position

The Behavioral Health Complex Care Manager at Boston Medical Center is responsible for engaging high-risk and complex clients in clinical care management, focusing on improving patient experience, advancing health, and reducing costs. This role involves assertive outreach, advocacy, service coordination, and the development of individualized care plans to help clients overcome barriers to accessing clinical services and progressing in their recovery. The position requires collaboration with various healthcare providers and community resources to ensure comprehensive care for patients with behavioral health conditions.

Responsibilities

• Identify and engage appropriate clients for complex care management from lists and referrals.
• Execute core care management duties including comprehensive assessments and developing client-centered care plans.
• Provide consistent outreach and support services to enable clients to utilize clinical treatment.
• Monitor clients' utilization of care across the continuum, including Emergency Department visits and inpatient admissions.
• Collaborate with community partners, such as medical providers and social service agencies, to assess goal completion and transition clients to ongoing supports.
• Utilize reflective, empathetic language and open-ended questions to understand patient needs.
• Participate in local site operations, including team meetings and clinical reviews.
• Comply with established metrics for performance and adhere to documentation standards.
• Utilize electronic health records and IT interfaces to track and monitor patients.

Requirements

• Master's Degree in Social Work or Counseling, Bachelor's of Science in Nursing, or Associate's in Nursing.
• Experience providing case management services.
• Experience working with vulnerable patient populations, including those with serious mental illness and/or substance use disorders.
• Strong understanding of common diagnoses across behavioral health and medical settings.
• Excellent interpersonal skills and ability to work collaboratively.

Nice-to-haves

• Bilingual or multi-lingual skills appropriate to the patient population serviced.

Benefits

• Full-time position with competitive salary.
• Opportunity to work in a hybrid model (3-4 days in the hospital).