Behavioral Health Program Manager - Crisis Services

$85,000 - $100,000/Yr

Catholic Charities USA - West Wenatchee, WA

Full-time - Mid Level

West Wenatchee, WA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Behavioral Health Program Manager for Crisis Services at Catholic Charities Serving Central Washington is responsible for overseeing the delivery of acute crisis services. This role involves direct supervision of Designated Crisis Responders (DCR) and ensuring compliance with regulatory requirements while providing clinical and administrative support. The Program Manager will engage in community collaboration and uphold the agency's mission of bringing hope to those in need.

Responsibilities

• Assists in establishing standards and procedures for DCR service delivery
• Provides clinical and administrative supervision to assigned DCR staff
• Oversees credentialing and license status of staff assigned
• Assists with case record reviews for quality and appropriateness of service delivery
• Ensures compliance with contracts, licensing, and relevant regulatory requirements
• Attends community meetings related to DCR service delivery as needed
• Oversees DCR Schedule to ensure 24/7 coverage
• Works with administration to ensure quality clinical services are provided
• Ensures clinical documentation meets agency and funder requirements
• Attends unit staff meetings, clinical team meetings, and Quality Improvement meetings
• Provides direct clinical services to individuals in crisis as required
• Supervises clinical staff and monitors their activities
• Helps with recruitment and selection of clinical staff
• Orients and trains new employees and ensures completion of required training
• Provides on-the-job training and staff development opportunities
• Evaluates staff performance annually
• Ensures accurate and timely documentation and submission of timesheets
• Develops and implements corrective action plans for performance issues
• Coordinates with Agency Human Resources regarding personnel actions
• Utilizes evidence-based practices and commits to their implementation.

Requirements

• Washington State Mental Health Professional certification
• Experience in crisis evaluation and intervention
• Experience in clinical supervision
• Knowledge of regulatory requirements for crisis services
• Strong organizational and administrative skills
• Ability to work collaboratively with community partners

Nice-to-haves

• Experience with evidence-based practices
• Familiarity with community mental health resources
• Leadership experience in a behavioral health setting

Benefits

• Medical/Dental
• FSA
• 403(b) Retirement
• Additional Voluntary Benefits
• Paid Holidays
• Vacation/Sick Leave
• Education Assistance Program
• Employee Assistance Program
• Longevity awards