Optum - Worcester, MA
posted about 2 months ago
Full-time - Entry Level
Remote - Worcester, MA
5,001-10,000 employees
Insurance Carriers and Related Activities
About the position
The Behavioral Health Secretary position at Optum involves providing comprehensive administrative support to ensure efficient patient care and satisfaction. This role includes managing patient registrations, verifying insurance coverage, scheduling appointments, and maintaining communication with patients and healthcare providers. The position is hybrid, allowing for remote work after an initial training period, and focuses on enhancing the patient experience within a collaborative healthcare environment.
Responsibilities
- Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system.
- Verifies and updates demographic, insurance, and other patient information.
- Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
- Updates and maintains EPIC in-basket messaging in computer system and follows through on requests.
- Distributes messages to appropriate provider or others for appropriate action.
- Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements.
- Provides patient education regarding managed care plans and referral process.
- Answers patients' referral questions, concerns, etc., and provides patients with available options.
- Completes and maintains patient schedules, communicating with patients regarding all information related to scheduled appointments.
- Ensures all authorizations are completed in full and notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.
- Maintains recall lists and communicates with patients as appropriate.
- May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.
- Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc.
- Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate.
- Provides guidance to departmental personnel in medical office on administrative policies and procedures.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
Nice-to-haves
- 1+ years of experience working in a healthcare setting
- Strong communication and customer service skills both in person and via phone
- Working knowledge of general office procedures
- Basic knowledge of Microsoft applications
- Bilingual English/Spanish
- Medical office experience
Benefits
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Employee stock purchase plan
- Paid Time Off
- Medical Plan options
- Vision insurance
- Life & AD&D Insurance
- Short-term disability
- Long-term disability coverage
- Education Reimbursement
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
