Behavioral Health Secretary

UnitedHealth Group - Worcester, MA

Full-time - Entry Level

Remote - Worcester, MA

Insurance Carriers and Related Activities

About the position

The Behavioral Health Secretary position at Optum involves providing comprehensive administrative support within a healthcare setting. This role is crucial in ensuring efficient patient care by managing patient registrations, insurance verifications, and appointment scheduling. The secretary will work collaboratively with healthcare providers to enhance patient satisfaction and streamline operations, contributing to the overall goal of improving health outcomes in the community.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system.
• Verifies and updates demographic, insurance, and other patient information.
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
• Updates and maintains EPIC in-basket messaging in computer system. Follows through on requests.
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements.
• Provides patient education regarding managed care plans and referral process. Answers patients' referral questions, concerns, etc.
• Completes and maintains patient schedules. Communicates with patients regarding all information related to scheduled appointments.
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.
• Maintains recall lists and communicates with patients as appropriate.
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc.
• Provides guidance to departmental personnel in medical office on administrative policies and procedures.

Requirements

• High School Diploma/GED (or higher)
• 1 + years of customer service experience

Nice-to-haves

• 1 + years of experience working in a healthcare setting
• Strong communication and customer service skills both in person and via phone
• Working knowledge of general office procedures
• Basic knowledge of Microsoft applications
• Bilingual English/Spanish
• Medical office experience

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)