Blue Cross Nc

posted 25 days ago

Full-time - Entry Level
Remote
1,001-5,000 employees

About the position

The Operations Coordinator for Behavioral Health plays a vital role in supporting individuals within the behavioral health care system. This position focuses on outreach, assessment, and empowerment of individuals to enhance their recovery and well-being while working collaboratively with a multidisciplinary care team to improve outcomes and cost-efficiency.

Responsibilities

  • Identify and reach out to high risk, high cost, or high utilization members within the behavioral health care system.
  • Encourage proactive interventions to limit expenses and promote positive outcomes.
  • Perform and document assessments of members' support needs and share findings with the Behavioral Health Case Manager.
  • Maintain ongoing contact and support for members as recommended by the Behavioral Health Case Manager.
  • Provide empowerment skills and support to individuals in their recovery journey.
  • Assist individuals in identifying and accessing community resources and encourage follow-through with proposed resolutions.
  • Make appropriate referrals and document them with supporting documentation.
  • Support individuals in their daily life decisions and resolution of minor problems.
  • Facilitate social opportunities in the community and encourage participation in community activities.
  • Collaborate as part of a care team and actively participate in care team meetings.
  • Manage task lists and daily outreach responsibilities.
  • Create care plans with SMART goals and document them appropriately.

Requirements

  • High school diploma or GED
  • 0-2 years of experience in a related field
  • Experience with substance abuse treatment in either utilization management or direct care

Benefits

  • Competitive health benefits
  • Bonus plans based on performance
  • 401(k) with employer match
  • Paid time off (plus two well-being days)
  • Career development programs
  • Wellness programs
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