Behavioral Health Substance Abuse Operations Coordinator

$41,600 - $51,700/Yr

Blue Cross Nc

Full-time - Entry Level

Remote

1,001-5,000 employees

About the position

The Operations Coordinator for Behavioral Health plays a vital role in supporting individuals within the behavioral health care system. This position focuses on outreach, assessment, and empowerment of individuals to enhance their recovery and well-being while working collaboratively with a multidisciplinary care team to improve outcomes and cost-efficiency.

Responsibilities

• Identify and reach out to high risk, high cost, or high utilization members within the behavioral health care system.
• Encourage proactive interventions to limit expenses and promote positive outcomes.
• Perform and document assessments of members' support needs and share findings with the Behavioral Health Case Manager.
• Maintain ongoing contact and support for members as recommended by the Behavioral Health Case Manager.
• Provide empowerment skills and support to individuals in their recovery journey.
• Assist individuals in identifying and accessing community resources and encourage follow-through with proposed resolutions.
• Make appropriate referrals and document them with supporting documentation.
• Support individuals in their daily life decisions and resolution of minor problems.
• Facilitate social opportunities in the community and encourage participation in community activities.
• Collaborate as part of a care team and actively participate in care team meetings.
• Manage task lists and daily outreach responsibilities.
• Create care plans with SMART goals and document them appropriately.

Requirements

• High school diploma or GED
• 0-2 years of experience in a related field
• Experience with substance abuse treatment in either utilization management or direct care

Benefits

• Competitive health benefits
• Bonus plans based on performance
• 401(k) with employer match
• Paid time off (plus two well-being days)
• Career development programs
• Wellness programs