Behavioral Intake Counselor - Nationwide Remote

$48,298 - $94,494/Yr

Optum - San Diego, CA

Full-time - Mid Level

San Diego, CA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Behavioral Intake Counselor (BIC) is a master's level clinical position responsible for providing free, confidential access to behavioral health services and crisis intervention for individuals in San Diego County. This role requires clinicians to utilize their clinical skills over the phone and through chat, quickly triaging calls and establishing emotional connections with individuals seeking help. The BIC plays a crucial role in assessing needs, conducting behavioral health screenings, and providing appropriate referrals while ensuring safety during crisis situations.

Responsibilities

• Uphold and model Our Cultural Values
• Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)
• Answer calls/chats within standard service levels
• Apply sound clinical judgement and consult with fellow clinical professionals when indicated
• Triage calls/chats based on presenting mental health and/or substance use disorder symptoms
• Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAM
• Provide customized, behavioral health referrals
• Conduct crisis work and ensure safety
• Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Meet individualized performance goals
• Participate in the monthly self and peer monitoring process
• Complete mandatory ongoing continuing education and cultural trainings
• Problem solve technical issues
• Elevate operational issues/ concerns to supervisor or manager

Requirements

• Master's Degree or Doctorate within human services such as psychology, sociology or equivalent
• Registered with a licensing entity such as the Board of Behavioral Science, must have a 'cleared' status- not on probation and no pending corrective actions
• 2+ years, post graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; develop treatment plans with short/long-term goals; maintain confidential files; in-service trainings and discharge planning
• Experience working with diverse multi-ethnic/socioeconomic populations; myriad of psychological disorders and addictions
• Demonstrated ability to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)

Nice-to-haves

• Specialty services/certifications (Intimate Partner Abuse, Gambling Addiction etc.)
• Applied Suicide Intervention Skills Training (ASIST)
• Community mental health experience
• Substance use disorder experience
• Call center experience
• Knowledge of managed care principles or managed care experience
• Bilingual: Spanish, Vietnamese, Tagalog, Arabic, Farsi

Benefits

• 401(k) matching
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase