Bell Staff

$16,640 - $16,640/Yr

LAZ Parking - San Antonio, TX

Part-time - Entry Level

San Antonio, TX

Personal and Laundry Services

About the position

The Bell Staff at LAZ Parking is responsible for creating a welcoming atmosphere for guests at hotel locations. This part-time position involves greeting guests, transporting luggage, and providing excellent customer service to ensure a positive experience for all visitors. The role emphasizes teamwork, communication, and a friendly demeanor, making it ideal for individuals who enjoy interacting with people.

Responsibilities

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest's lost luggage or packages.
• Correctly tag, store and retrieve luggage from luggage storage room.
• Identify and explain hotel facilities and features of assigned room.
• Identify fire exit closest to guest's room and explain safety feature of assigned room.
• Demonstrate use of room key to the guest.
• Place guest luggage inside room, on luggage racks and hang any hanging items.
• Maintain accurate log record of guest calls for Bell assistance.
• Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Remain in assigned post position, maintaining correct stance.
• Retrieve guest dry cleaning/laundry from their rooms and deliver to the laundry department.
• Ensure bell carts are always polished.
• Assist concierge with directions and information questions.
• Pick up Concierge phone during peak times.
• Ensure Five Star/Five Diamond standards are met (where applicable).
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Provide Concierge service when Concierge is unavailable or busy helping other guests.
• Assist in other Front Office areas as assigned.

Requirements

• High school diploma or GED required.
• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Demonstrates a sense of urgency and timeliness.
• Excellent teambuilding and interpersonal skills.

Nice-to-haves

• Hotel industry experience is preferred but not required.
• Parking industry experience is preferred but not required.

Benefits

• $8.00 base hourly wage + tips
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program