Beneficiary Service Manager

Samaritan's Purse - North Wilkesboro, NC

Full-time - Mid Level

North Wilkesboro, NC

Social Assistance

About the position

Samaritan's Purse is seeking a Beneficiary Service Manager to join our team in North Wilkesboro, NC. You can be a part of a highly professional North American Ministries team. In this role, you will manage a team that focuses on all aspects of beneficiary selection, needs assessment, and requests for assistance from individuals. You will oversee the intake of all beneficiary assistance requests for disaster relief and rebuild. Come and use your gifts daily to advance the Gospel!

Responsibilities

• Manage the case management process for the rebuild program, including detailed investigation of candidates based on need, eligibility, and other program criteria.
• Oversee caseloads for multiple rebuild projects, reviewing and assessing documents and processing written proposals for each beneficiary to be sent to leadership for approval.
• Keep detailed files of each homeowner's data and ensure beneficiary data is kept confidential and secure.
• Manage a team taking inbound/making outbound phone calls to serve homeowners affected by disaster, needing assistance with rebuilding their homes, and assisting with overflow calls from volunteers as needed.
• Work with Disaster Relief field staff to ensure the disaster work order intake process is maintained and communicated to the field.
• Work with homeowners and Office Manager to procure and use FEMA/insurance money for the construction of the home, enforcing requirements to use money for the intended purpose.
• Manage the development and distribution of reports for the Beneficiary Service team for all rebuild projects across the United States.
• Attend local long-term recovery meetings to identify potential needs and applicants who may meet program criteria.
• Communicate and minister to homeowners, keeping them informed of the team's progress and assisting with requests.
• Perform all other duties as assigned.

Requirements

• Strong personal relationship with Jesus Christ and ability to be an effective witness for Him.
• Experience in case management or related field.
• Excellent communication and interpersonal skills.
• Ability to manage a team and oversee multiple projects simultaneously.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience in disaster relief or non-profit organizations.
• Familiarity with FEMA processes and requirements.
• Previous experience in a managerial role.

Benefits

• Opportunity to work in a faith-based organization.
• Engagement in meaningful work that advances the Gospel.
• Supportive team environment.