Benefits Administration Coordinator

Lucent Health Solutions - Appleton, WI

Full-time

Appleton, WI

Management of Companies and Enterprises

About the position

The Benefits Administration Coordinator plays a crucial role in managing and administering various employee benefits programs, including COBRA, dependent eligibility, and flexible spending accounts. This position serves as the primary contact for clients, members, brokers, and claims administration, ensuring accurate record-keeping and providing exceptional customer service. The coordinator is responsible for processing paperwork, maintaining eligibility records, and communicating important information regarding benefits and invoicing.

Responsibilities

• Maintain enrollment and eligibility records for clients in a timely and accurate manner.
• Manage all facets of Benefit Administration for assigned clients.
• Process COBRA paperwork/payments, flexible spending elections, and dependent eligibility verifications.
• Update and confirm eligibility updates received via electronic files.
• Create and maintain enrollment, change, termination, and other group forms.
• Provide support to team members in achieving superior customer service.
• Communicate monthly invoice information to groups.
• Provide responsive and professional customer service for both internal and external customers.
• Identify process improvements and maintain a positive attitude.
• Work additional hours as needed and report to work during core business hours.

Requirements

• 1-2 years previous insurance experience in group eligibility and COBRA administration.
• Thorough understanding of self-funding insurance and third-party administration concepts.
• Knowledge in Excel and Word.
• Ability to navigate through and utilize 25+ PC applications efficiently.
• Good phone etiquette.
• Ability to proofread and audit documentation and reports.
• Demonstrated written and oral communication skills.
• Strong organizational, problem-solving, and decision-making skills.
• Self-direction and self-starter skills.