Benefits Coordinator I

Snapon - Kenosha, WI

Full-time

Kenosha, WI

Administrative and Support Services

About the position

The Benefits Coordinator plays a crucial role in supporting the Benefits Center by addressing inquiries from associates regarding their benefits. This position requires effective communication and problem-solving skills to assist approximately 5,700 associates and 2,000 retirees. The role involves researching benefit eligibility, resolving issues, and providing high-quality service while collaborating with various teams within the organization.

Responsibilities

• Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans.
• Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools.
• Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems.
• Collaborate with Human Resources, HRIS and Payroll teams on associates' benefit, retirement and leave of absence related questions and issues.
• Investigate and document issue resolution.
• Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers.
• Interact with associates via telephone, email, and in-person to resolve benefits related issues.
• Keep abreast of changes to benefits and retirement plans.
• Resolve billing and claim issues, contacting outside resources as needed.
• Maintain 'evergreen' training materials that reflect current benefits policies and procedures.
• Drive towards achievement of personal development plan with the support of the manager.
• Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates.
• Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups.

Requirements

• High school diploma required; associates or bachelor's degree in business, human resources or a related field is preferred.
• 1-3 years of work experience in providing passionate customer service.
• Ability to be flexible in daily activities, change priorities and coordinate multiple tasks.
• Proficient in the use of Microsoft Word, Excel, and PowerPoint.
• Excellent listening and communication skills - able to modify communication style to match the appropriate audience.
• Requires strong understanding of the impact of a message on the organization and the customer.
• Able to write with clarity and precision.
• Must be proficient in verbal and written communication.
• Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations.
• Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision.