Benefits Coordinator I

Snap-on Engineering Services Company - Kenosha, WI

Full-time

Kenosha, WI

About the position

The Benefits Coordinator plays a crucial role in supporting the Benefits Center at Snap-on, located in Kenosha, WI. This position involves daily communication with associates regarding their benefits, researching eligibility and coverage issues, and providing high-touch service to a large number of employees and retirees. The role requires a compassionate approach to resolving issues and facilitating effective communication between various stakeholders.

Responsibilities

• Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans
• Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools
• Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems
• Collaborate with Human Resources, HRIS and Payroll teams on associates' benefit, retirement and leave of absence related questions and issues
• Investigate and document issue resolution
• Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers
• Interact with associates via telephone, email, and in-person to resolve benefits related issues
• Keep abreast of changes to benefits and retirement plans
• Resolve billing and claim issues, contacting outside resources as needed
• Maintain 'evergreen' training materials that reflect current benefits policies and procedures
• Drive towards achievement of personal development plan with the support of the manager
• Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates
• Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups

Requirements

• High school diploma required; associates or bachelor's degree in business, human resources or a related field is preferred
• 1-3 years of work experience in providing passionate customer service
• Ability to be flexible in daily activities, change priorities and coordinate multiple tasks
• Proficient in the use of Microsoft Word, Excel, and PowerPoint
• Excellent listening and communication skills - able to modify communication style to match the appropriate audience
• Strong understanding of the impact of a message on the organization and the customer
• Able to write with clarity and precision
• Proficient in verbal and written communication
• Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues
• Ability to remain calm under pressure and work in stressful situations to promote good customer relations
• Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision