Benefits Coordinator I

Snap-On Business Solutions - Kenosha, WI

Full-time

Kenosha, WI

Professional, Scientific, and Technical Services

About the position

The Benefits Coordinator I plays a crucial role in supporting the Benefits Center by addressing benefit-related inquiries from associates and retirees. This position requires effective communication and problem-solving skills to ensure timely resolution of issues while providing compassionate service to a large employee base. The role involves collaboration with various teams and maintaining up-to-date knowledge of benefits policies and procedures.

Responsibilities

• Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans
• Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools
• Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems
• Collaborate with Human Resources, HRIS and Payroll teams on associates' benefit, retirement and leave of absence related questions and issues
• Investigate and document issue resolution
• Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers
• Interact with associates via telephone, email, and in-person to resolve benefits related issues
• Keep abreast of changes to benefits and retirement plans
• Resolve billing and claim issues, contacting outside resources as needed
• Maintain 'evergreen' training materials that reflect current benefits policies and procedures
• Drive towards achievement of personal development plan with the support of the manager
• Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates
• Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups

Requirements

• High school diploma required; associates or bachelor's degree in business, human resources or a related field is preferred
• 1-3 years of work experience in providing passionate customer service
• Ability to be flexible in daily activities, change priorities and coordinate multiple tasks
• Proficient in the use of Microsoft Word, Excel, and PowerPoint
• Excellent listening and communication skills - able to modify communication style to match the appropriate audience
• Able to write with clarity and precision
• Must be proficient in verbal and written communication
• Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations
• Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision