Benefits Coordinator II

Johns Hopkins - Odenton, MD

Full-time

Odenton, MD

Educational Services

About the position

The Benefits Coordinator II plays a crucial role within the Business Office Department of ENTAA Care, a practice pod of Johns Hopkins Regional Physicians LLC. This position is primarily responsible for managing and verifying hearing aid benefit information for audiologists before patient evaluation appointments. The coordinator will obtain prior authorizations from the appropriate insurance providers for hearing aids, ensuring that all necessary documentation is in place for a smooth process. Additionally, the role involves coordinating with healthcare providers to clarify any incomplete or missing information that may affect account or claim adjudication, ensuring timely resolution of issues. In this position, the Benefits Coordinator II will also handle billing inquiries and questions from patients and third-party carriers, responding to correspondence related to patient accounts. This includes registering Aetna and Cigna patients in the Amplifon portal for hearing aid evaluation appointments. The coordinator will be responsible for balancing hearing aid statements and vendor invoices, forwarding them to accounts payable for payment. The role may also include additional duties as assigned to support the overall function of the business office department and the practice. This is a full-time position with a day shift schedule, requiring a commitment from Monday to Friday. The Benefits Coordinator II is expected to contribute to a positive work environment and uphold the values of Johns Hopkins Medicine, which emphasizes health, well-being, diversity, and inclusion.

Responsibilities

• Verify hearing aid benefit information for audiologists prior to hearing aid evaluation appointments.
• Obtain prior authorizations from the appropriate insurance for hearing aids.
• Coordinate and clarify with providers on incomplete or lacking information for proper account/claim adjudication in a timely manner.
• Handle billing calls and questions from patients and third-party carriers, responding to correspondence related to patient accounts.
• Register appropriate Aetna and Cigna patients in Amplifon portal for hearing aid evaluation appointments.
• Balance hearing aid statements/vendor invoices and forward to accounts payable for payment.
• Perform additional duties as assigned and necessary for the function of the business office department and the practice.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of medical and/or audiology billing experience.
• Moderate knowledge of essential medical terminology, office procedures, audiology procedures, and/or insurance billing procedures.
• Intermediate level dealing with pre-certification/referrals.
• Capacity to type 40 wpm.
• Verbal ability to understand instructions, medical terminology, and concepts; to communicate with patients and staff and to keep accurate records.