Benefits Coordinator (Sales)

$51,688 - $59,332/Yr

ALLCA SERVICES - Orlando, FL

Full-time - Entry Level

Orlando, FL

About the position

The Benefits Coordinator at State Benefits Center plays a crucial role in assisting individuals with accessing essential state benefit programs. This position involves conducting outbound calls to potential customers, providing them with vital information about program benefits and eligibility, and empowering them to enroll. The role is designed for motivated individuals who are passionate about helping others and offers a supportive environment with comprehensive training.

Responsibilities

• Conduct outbound calls to potential customers, providing crucial information about state benefit programs.
• Explain program benefits and eligibility clearly and confidently.
• Build strong relationships by actively listening to customer needs and offering personalized solutions.
• Identify and seize sales opportunities, addressing objections effectively and closing sales with ease.
• Maintain accurate, up-to-date records in the company's CRM system.
• Consistently achieve or exceed sales targets and performance metrics.
• Collaborate with team members and other departments to enhance the overall customer experience.

Requirements

• Proven experience in sales or customer service, preferably in a call center environment.
• Outstanding communication and interpersonal skills, with the ability to engage and build rapport with customers over the phone.
• Strong persuasion and negotiation skills, including overcoming objections and closing deals.
• Ability to multitask and thrive in a fast-paced environment, maintaining a high level of attention to detail.
• Proficiency in CRM systems and basic computer applications.
• Adaptable to changing processes and procedures.
• Excellent problem-solving abilities, particularly in handling complex customer interactions.