Benefits Coordinator

International Rescue Committee - Tucson, AZ

Full-time - Mid Level

Remote - Tucson, AZ

Social Assistance

About the position

The Benefits Coordinator at the International Rescue Committee (IRC) plays a crucial role in providing comprehensive services related to public benefits for clients, including SNAP, Medicaid, cash assistance, SSI, and WIC programs. This position ensures that clients are enrolled based on their eligibility within required time frames, collaborating closely with caseworkers, employment specialists, and local stakeholders to facilitate access to essential services. The role is vital in helping clients navigate the complexities of public assistance programs and ensuring timely support to meet their needs.

Responsibilities

• Provide comprehensive support to IRC clients enrolling in SNAP, Medicaid, cash assistance, SSI, and WIC programs based on their eligibility.
• Review benefit applications for accuracy and prepare enrollment meetings to ensure clients understand their rights and responsibilities regarding benefits.
• Ensure timely enrollment in public benefits to meet all deadlines as required by the R&P Cooperative Agreement.
• Conduct monthly check-ins to assess client needs and track ongoing eligibility for benefits.
• Prepare enrollment packages and case closure documentation in compliance with policies and procedures.
• Maintain accurate documentation of client interactions and ensure timely submission of all reports as needed.
• Collaborate closely with caseworkers and employment specialists to support clients in accessing public benefits.
• Attend DES meetings to coordinate with stakeholders, including quarterly consultations and training events.
• Communicate trends in resettlement and client needs to leadership, DES, and other service providers.
• Stay informed about regulations governing public assistance programs and related benefits to provide accurate guidance to clients.

Requirements

• Bachelor's degree in social work or related field of study preferred.
• Minimum of 2 years' relevant professional experience in the human services field strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in languages spoken by IRC's clients is desired, including Dari, Farsi, Pashto, Arabic, Swahili, Kinyarwanda, Spanish, Burmese, and Rohingya.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Nice-to-haves

• Proficiency in additional languages spoken by IRC's clients such as Dari, Farsi, Pashto, Arabic, Swahili, Kinyarwanda, Spanish, Burmese, and Rohingya.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 403(b)
• Life insurance