Benefits Coordinator

$46,800 - $62,400/Yr

Bls International Ltd. - Orlando, FL

Full-time - Entry Level

Orlando, FL

Motor Vehicle and Parts Dealers

About the position

As a Benefits Coordinator, you will guide potential customers through eligibility and enrollment processes for state benefit programs. This role is crucial in helping individuals navigate life-changing services while working in a dynamic environment that offers comprehensive training and opportunities for career advancement.

Responsibilities

• Make outbound calls to inform potential customers about state benefit programs and assist them in understanding program eligibility and benefits.
• Engage with customers through clear, confident communication and provide tailored solutions to meet their needs.
• Identify sales opportunities and overcome objections to close sales effectively and confidently.
• Maintain accurate, up-to-date records in the CRM system, ensuring smooth tracking of customer interactions.
• Meet and exceed performance goals including sales targets, customer satisfaction metrics, and key performance indicators (KPIs).
• Collaborate with your team to ensure every customer interaction is positive, informative, and efficient.

Requirements

• No experience required; full training provided.
• Strong communication skills to confidently speak to customers and explain programs and benefits.
• A customer-first mentality focused on meeting customer needs and providing personalized solutions.
• Problem-solving skills to handle complex customer interactions with ease.
• Ability to multitask and thrive in a fast-paced, goal-driven environment.
• Comfortable using CRM systems and basic computer programs to track and manage sales data.
• A strong work ethic, positive attitude, and desire to grow within the company.

Nice-to-haves

• Background in sales, customer service, or call center roles is a plus.

Benefits

• Opportunities for advancement within the company.
• Comprehensive training provided to help you succeed.
• Supportive team environment that encourages growth and collaboration.
• Performance-based earnings allowing top agents to exceed base salary and earn additional commissions.