Benefits Coordinator

$50,003 - $54,995/Yr

Benefit Communication Insourcing - Birmingham, AL

Full-time - Entry Level

Onsite - Birmingham, AL

About the position

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it's the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further. Our company, Benefit Communication Insourcing, LLC, is a joint trademark with Lockton Companies, LLC. Headquartered in Kansas City, we are one of the nation's leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client's HR Departments and their individual employees. The Benefits Coordinator supports our client to provide employee benefit education, as well as administrative services to the Human Resources department and employees. Responsibilities include benefit reviews and enrollments, employee support, and various client-specific administrative duties. This role is onsite with our client Monday - Friday. This role is not remote. Essential functions of the position include conducting benefit communication reviews, where the coordinator contacts newly hired employees to schedule one-on-one benefit review sessions. The coordinator will conduct these reviews in person or telephonically as needed, ensuring compliance practices are followed regarding recorded benefit enrollments. The coordinator will analyze census data and create a customized outreach strategy to effectively connect with each employee, as well as accept inbound service calls to follow-up, educate, and address employee questions. Additionally, the coordinator will develop a detailed understanding of all employer-sponsored benefit plans, respond to employee and carrier inquiries, and act as a liaison between the client's HR department, employees, BCInsourcing, and benefit carriers. Administrative duties may include support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, and Benefit Enrollments and Applications. Regular attendance is required, with hours fluctuating during open enrollment periods and special projects to meet client needs, including extended work hours, evenings, and weekends.

Responsibilities

• Conduct benefit communication reviews with newly hired employees.
• Schedule one-on-one benefit review sessions, either in person or telephonically.
• Follow compliance practices regarding recorded benefit enrollments.
• Analyze census data and create a customized outreach strategy to connect with employees.
• Accept inbound service calls to follow-up, educate, and address employee questions.
• Enter employee and enrollment information into appropriate systems at the time of enrollment.
• Complete paper applications and/or electronic enrollments accurately.
• Develop a detailed understanding of all employer-sponsored benefit plans.
• Respond to employee and carrier inquiries in a timely manner.
• Investigate and resolve benefit-related concerns, including enrollment, deduction, billing, and claims issues.
• Support benefit email inbox and contact center as assigned.
• Complete various administrative duties as assigned by client and BCInsourcing.
• Support administration of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, and Benefit Enrollments and Applications.
• Maintain regular attendance, with hours fluctuating during open enrollment periods and special projects.

Requirements

• High School Diploma or GED equivalent.
• 1-2 years of Human Resource experience including benefits.
• Proven experience operating in Microsoft Excel, including sorting/filtering, pivot tables, and creating formulas.
• Professional user experience operating in a HRIS payroll/benefit system or Client Relationship Management (CRM) system.
• Demonstrated client service skills while multi-tasking and working with strict deadlines.
• Self-driven outcomes with little supervision.
• Experience following a step-by-step process while using deductive reasoning to produce positive outcomes.

Nice-to-haves

• Life and Health Producer's License and eligibility for appointment to appropriate insurance carriers.
• Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products.

Benefits

• Paid training and professional development.
• Wellness program.
• Health savings account.
• AD&D insurance.
• Disability insurance.
• Dental insurance.
• Paid time off.
• Vision insurance.
• 401(k) matching.
• Gym membership.
• Referral program.
• Pet insurance.