Benefits Coordinator

Full-time - Entry Level

Charlotte, NC

1,001-5,000 employees

Air Transportation

About the position

The Benefits Coordinator is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, flexible spending accounts, health savings accounts, Employee Assistance (EAP), 401(k) and COBRA. This position involves advising employees on eligibility, plan design and enrollment processes, responding to benefits inquiries, performing group benefit plan administration tasks, conducting audits, managing benefit eligibility, and leading new hire benefits communications. The role also includes assisting with annual open enrollment, conducting benefits education presentations, and collaborating with other departments.

Responsibilities

• Advise employees on eligibility, plan design and enrollment processes.
• Respond to benefits inquiries in a professional and timely manner.
• Perform group benefit plan administration tasks including processing new hire and life event changes.
• Perform audits of enrollment and coverage using reports from HRIS system and from benefit vendor websites.
• Perform payroll audits of benefit deductions for each pay cycle.
• Manage benefit eligibility and collection of premiums for team members on leave of absence.
• Owner of HRIS system benefit event debugging and testing.
• Serve as liaison to employees and insurance carriers regarding enrollment discrepancies.
• Lead new hire benefits communications including regulatory notices and enrollment reminders.
• Responsible for benefit enrollment verifications and claims requests from CMS.
• Ensure timely and accurate compliance reporting to CMS agencies.
• Administrator of court ordered medical support notices.
• Assist with annual open enrollment including education sessions and drafting communications.
• Collaborate with other departments to develop employee communications and presentations.
• Conduct benefits education presentations as needed.
• Provide ideas and incorporate changes with wellness program initiatives.
• Cross-train and serve as backup to other benefit functions.
• Responsible for the Company's Security and Safety Management System (SMS).
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in a business office, utilizing Microsoft Office programs.
• Knowledge of FMLA, ADA, COBRA, ACA and HIPPA.
• Ability to speak/read/write in English.
• Must be able to demonstrate authorization to work in the US.

Nice-to-haves

• Experience working in human resources department or in benefits related field.
• Experience working with Workday or another HRIS.

Benefits

• Travel privileges on the American Airlines global network.
• A generous vacation plan.
• 401(k) with company match.
• American Airlines Group profit-sharing and bonus opportunities.
• Choice of three health plan options with nationwide coverage.
• Premium dental coverage.
• Vision plan options including coverage for glasses and contacts.
• Benefits navigation services.
• Access to 24-hour virtual urgent care services.
• Family planning and fertility treatment.
• LGBTQ+ friendly services including gender affirming care.
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability.
• Flexible Spending Accounts for Health Care and Dependent Care services.
• Comprehensive Employee Assistance Program.