Benefits EDI Coordinator

Paycom Online - Oklahoma City, OK

Full-time

Oklahoma City, OK

About the position

The Benefits EDI Coordinator is responsible for establishing and maintaining file feeds for Paycom benefits clients, ensuring accurate connections between insurance carriers and client employee information. This role involves supporting clients during the setup of file feeds and addressing any inquiries or technical issues that arise during the implementation process.

Responsibilities

• Build file feeds related to new implementations or carrier changes
• Continually test file feeds to ensure accuracy and functionality
• Serve as the primary contact for clients, carriers and internal parties to collect all data required to fully and accurately implement file feeds
• Assist with Open Enrollment process for all existing clients
• Serve as primary research and troubleshooting source for technical issues related to implementation
• Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues
• Communicate and collaborate effectively with internal and external stakeholders to provide the highest level of customer service
• Hold internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization
• Use persuasion and influence to drive outcomes through a high volume of client communication, including inbound and outbound calls, emails and service tickets
• Assist with special projects as needed
• Refer more complex issues to higher levels
• Work under direct supervision

Requirements

• Bachelor's degree or equivalent years of experience working with computer systems, HR experience, or related fields
• Experience working with benefit plans or insurance carriers
• Experience working in a client-facing role
• Experience using Microsoft Excel for imports and exports of data, including working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries using problem-solving and analytical skills
• Stable work history
• Technically savvy with the ability to navigate through computer systems easily
• Professional communication through phone, email, and in person
• Computer skills in Windows and Microsoft Office and the ability to easily learn new applications
• Strong listening skills and ability to walk a client through complicated tasks
• Ability to work within a team to initiate solutions and assist team members in meeting performance goals
• Adapt and thrive in a fast-paced, changing environment
• Self-motivated to complete assigned tasks and projects on time
• Ability to maintain organization of multiple tasks and projects
• Strong attention to detail
• Ability to maintain professional communication during all client interactions
• Continuous learner
• Willingness to work overtime and additional hours outside normal shift

Nice-to-haves

• Bachelor's degree
• Experience working with benefit plans or insurance carriers
• Experience working in a client-facing role
• Experience using Microsoft Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas
• Experience troubleshooting complex client inquiries using problem-solving and analytical skills