Benefits EDI Coordinator

Paycom Payroll - Oklahoma City, OK

Full-time

Oklahoma City, OK

Professional, Scientific, and Technical Services

About the position

The Benefits EDI Coordinator is responsible for establishing and managing file feeds for Paycom's benefits clients, ensuring accurate data transfer between insurance carriers and client employee information. This role involves supporting clients during the setup of file feeds, troubleshooting technical issues, and assisting with the Open Enrollment process. The coordinator serves as the primary contact for clients and internal teams, ensuring effective communication and project accountability.

Responsibilities

• Build file feeds related to new implementations or carrier changes
• Continually test file feeds to ensure accuracy and functionality
• Serve as the primary contact for clients, carriers, and internal parties to collect all data required to fully and accurately implement file feeds
• Assist with the Open Enrollment process for all existing clients
• Serve as primary research and troubleshooting source for technical issues related to implementation
• Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues
• Communicate and collaborate effectively with internal and external stakeholders to provide the highest level of customer service
• Hold internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization
• Use persuasion and influence to drive outcomes through a high volume of client communication, including inbound and outbound calls, emails, and service tickets
• Assist with special projects as needed
• Refer more complex issues to higher levels
• Work under direct supervision

Requirements

• Bachelor's degree or equivalent years of experience working with computer systems, HR experience, or related fields
• Experience working with benefit plans or insurance carriers
• Experience working in a client-facing role
• Experience using Microsoft Excel for imports and exports of data with the ability to perform moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries using problem-solving and analytical skills
• Technically savvy with the ability to navigate through computer systems easily
• Strong listening skills and ability to walk a client through complicated tasks
• Ability to work within a team to initiate solutions and assist team members in meeting performance goals
• Self-motivated to complete assigned tasks and projects on time
• Strong attention to detail

Nice-to-haves

• Experience in a fast-paced, changing environment
• Willingness to work overtime and additional hours outside normal shift
• Ability to maintain organization of multiple tasks and projects
• Continuous learner