Benefits Operations Specialist (Experienced Level Professional)

Michelin - Spartanburg, SC

Full-time - Mid Level

Spartanburg, SC

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

Michelin is searching for a Benefits Operations Specialist who will assist in coordinating Michelin's benefits programs within the Benefits Strategy and Operations Team. The Benefits Operations Specialist will provide employee-focused service by utilizing their knowledge of Michelin benefits plans to assist employees with benefits-related questions. This role is crucial in delivering a stellar employee experience by helping to resolve benefits issues and guiding employees on how to maximize the value of their offerings. The Specialist will engage with employees through various communication channels, including phone calls, emails, Teams, and in-person interactions, both in group settings and individually. They will also be responsible for tracking all events and outcomes using systems to help improve Michelin's future direction. The position is based at Michelin's Spartanburg facility, with additional support required for the Norwood, NC, and Michelin Retread Technology facilities. The successful candidate will be required to travel within North America up to 25%. Michelin's purpose is to support everyone's right to move freely to find their better way forward. The Benefits Operations Specialist will act as a subject matter authority on benefits inquiries from managers and employees, providing insights on plan provisions, benefits enrollments, status changes, and other general inquiries. They will also participate in vendor management meetings and follow up on complex requests to ensure issues are resolved, escalating unresolved cases to the Benefits Operations Team Lead as necessary. Collaboration with other team members is essential to deliver the required results.

Responsibilities

• Act as a subject matter authority on benefits inquiries from managers and employees regarding plan provisions, benefits enrollments, and status changes.
• Provide input and participate in third-party partner (vendor management) meetings.
• Follow up with complex requests to ensure issues are resolved and escalate unresolved cases to the Benefits Operations Team Lead as needed.
• Collaborate with other Benefits Strategy and Operations team members to deliver required results.

Requirements

• Minimum of 2+ years of Benefits Administration or a related HR role, Health Insurance Billing, Large Group Health Insurance, or equivalent experience.
• Knowledge of Federal and State employee benefits and insurance laws such as the ACA, COBRA, HIPAA, and ERISA.
• Detail-oriented with strong analytical skills, capable of collecting and analyzing data, identifying patterns, and drawing meaningful insights.
• Strong presentation skills to communicate complex information clearly and persuasively.
• Outstanding customer service skills to personalize interactions and respond promptly to employee inquiries.
• Ability to work independently as part of a larger team in a fast-paced environment.

Nice-to-haves

• Certifications or willingness to be certified in HIPAA Compliance and Personal Health Information (PHI)/Personal Identifiable Information (PII) Data.

Benefits

• Career advancement opportunities through skill and career development, training, and cross-functional team collaboration.
• Participation in Business Resource Groups (BRGs) that support diversity and inclusion initiatives.
• Equal employment opportunities and reasonable accommodations for employees with disabilities.