Benefits Operations Specialist (Experienced Level Professional)

Michelin - Spartanburg, SC

Full-time - Mid Level

Spartanburg, SC

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

Michelin is searching for a Benefits Operations Specialist who will assist in coordinating Michelin's benefits programs within the Benefits Strategy and Operations Team. The Michelin Benefits Operations Specialists provide employee-focused service by using knowledge of Michelin benefits plans to assist employees with benefits-related questions. They go above and beyond and deliver a stellar employee experience by helping to resolve benefits issues and help employees understand how to receive value from their offerings. Benefits Operations Specialists use phone calls, emails, Teams, and in-person channels to connect with employees in groups and individual settings. They use systems to track all events and outcomes to help improve Michelin's future direction. Our US Benefits Team takes pride in supporting our diverse workforce and collaborating with our benefits vendor partners. This opportunity is located at our Spartanburg facility and the selected candidate will also support our Norwood, NC and Michelin Retread Technology facilities. The successful candidates will be required to travel within North America up to 25%. Michelin's purpose is to support everyone's right to move freely to find their better way forward.

Responsibilities

• Acts as a subject matter authority on benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries, leveraging problem-solving skills and techniques.
• Provide input to and participate in 3rd party partner (vendor management) meetings.
• Follow up with complex requests to ensure issues are resolved and advance unresolved cases to the Benefits Operations Team Lead as needed.
• Collaborate with other Benefits Strategy and Operations team members to deliver the required results.

Requirements

• Minimum of 2+ years of Benefits Administration or a related HR Role, Health Insurance Billing, Large Group Health Insurance, or any equivalent combination of education, experience, and training that proves the required knowledge, skills, and abilities.
• Knowledge of Federal and State employee benefits and insurance laws such as the ACA, COBRA, HIPAA, and ERISA.
• Applicants must be detail-oriented and have strong analytical skills.
• Proficient in collecting and analyzing data, identifying patterns, and drawing meaningful insights.
• Strong Presentation Skills: The ability to communicate complex information clearly and persuasively.
• Outstanding customer service is needed to personalize interactions, demonstrate confidentiality and empathy, and respond promptly to employee inquiries.
• Ability to work independently as a part of a larger team in a fast-paced environment to deliver on expected results.
• Proficient in MS Office Suite, including Teams.
• Certifications/ Willing to be certified in: HIPAA Compliance, Personal Health Information (PHI) /Personal Identifiable Information (PII) Data.

Benefits

• Career advancement through various options, including skill and career development, training, career exploration, and work with cross-functional teams.
• Participation in 10 Business Resource Groups (BRGs) that support business strategies and initiatives along with meeting the needs of members.
• Cross-cultural support, career management resources, and opportunities for community involvement.