Benefits Specialist

Paycom Online - Oklahoma City, OK

Full-time

Oklahoma City, OK

About the position

The Benefits Specialist at Paycom is responsible for managing the implementation of benefit plans for new clients transitioning from their previous Human Capital Management solutions. This role ensures that clients receive quality assurance, understand their benefit plans, and have a smooth implementation process from initial introduction to product training handoff.

Responsibilities

• Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system.
• Interpret plan documents and complete system set up based on plan documents and best practice.
• Coordinate the Open Enrollment process for enrollment service clients by creating an experience for the employee that is seamless and drives system usage.
• Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation.
• Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolve issues.
• Meet implementation deadlines by assessing clients' payroll schedule to determine benefit processing submission deadlines.
• Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and that all project plan deadlines are met.
• Establish and maintain a cordial and effective working relationship with assigned clients.
• Schedule and attend virtual meetings with clients as necessary to gather benefit plan information and provide periodic updates on project status and deadlines.
• Validate and confirm plan build accuracy with client to ensure long-term employee engagement with the benefits module.
• Coordinate with the client and/or broker to collect required documentation for setup, including plan documents and membership census information.
• Gather appropriate documentation to initiate file feed process to client's carriers, if applicable.

Requirements

• Bachelor's Degree or equivalent years of experience working with customers and/or computer systems of any type, HR experience or related fields, or combination of experience and education.
• 1+ years of customer service or client relations experience
• Experience in Microsoft Excel generating reports and using functions and formulas such as VLOOKUP, Concatenate and text to columns.

Nice-to-haves

• Bachelor's degree
• Ability to manage multiple tasks while maintaining organization and timely completion.
• Strong attention to detail and a record of low error levels.
• Demonstrates proficiency with computers, specifically in Excel (V-Lookup, Concatenate, and Pivot Tables) and Zoom Meetings.
• Ability to work in a fast-paced environment
• Superior interpersonal skills with the ability to work with internal and external customers.
• Ability to communicate effectively in both oral and written form.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling all obligations.