Beverage and Hospitality Director

Oxford Hotels & Resorts - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Accommodation

About the position

The position involves overseeing all aspects of the dining services operation at Hotel Julian. The successful candidate will enhance team capabilities in personal development, operational efficiency, financial acumen, and interpersonal communication. It is essential to ensure adherence to employment laws and company policies while maintaining a harmonious work environment. The role requires setting a positive example for the team and managing all financial operations related to dining services. Regular assessments of staffing, maintenance, cleanliness, and operational needs are crucial, along with completing sanitation checklists and delegating cleaning tasks to staff, ensuring follow-up on their completion. The candidate will monitor project completion by employees and colleagues, assign workstations to team members effectively, and become proficient in the use of computer systems for both front and back of house operations. Identifying and communicating inventory and equipment requirements is vital, as is ensuring sufficient preparation levels based on anticipated business volume. The role includes tracking high-cost items in accordance with established procedures, managing inventory, and ordering necessary supplies, including beverages and cleaning materials. Creating and maintaining an inviting atmosphere through lighting, music, and temperature control is also part of the responsibilities. Weekly inventory assessments, facilitating pre-shift briefings, and mastering all operational roles within both front and back of house are expected. The candidate must understand and implement financial protocols, verify daily sales transactions for accuracy, and authorize discounts and voids for service staff. Effectively addressing guest concerns and complaints, assisting in maintaining product specifications, and upholding quality standards for consistency and presentation are essential duties. The candidate will also ensure proper storage practices in compliance with state and local regulations and adhere to sanitation guidelines as mandated by local health codes. Communication of maintenance needs to the appropriate departments, participation in the recruitment, documentation, and training of new front of house staff, and supervising and guiding team members are key aspects of the role. The candidate will encourage teamwork among staff, organize and lead informational sessions for employees, conduct employee evaluations, and identify and address employee performance issues following established protocols. Completing assigned projects in a timely manner, performing job functions independently when required, and maintaining composure and effectiveness under pressure are also critical. The role requires managing multiple tasks simultaneously and ensuring smooth operations while adhering to zoning procedures and maintaining a clean and organized work area for safety.

Responsibilities

• Oversee all aspects of the dining services operation.
• Enhance team capabilities in personal development, operational efficiency, financial acumen, and interpersonal communication.
• Ensure adherence to employment laws and company policies.
• Maintain a harmonious work environment and set a positive example for the team.
• Manage all financial operations related to the dining services.
• Conduct regular assessments of staffing, maintenance, cleanliness, and operational needs.
• Complete sanitation checklists and delegate cleaning tasks to staff, ensuring follow-up on their completion.
• Monitor project completion by employees and colleagues.
• Assign workstations to team members effectively.
• Become proficient in the use of computer systems for front and back of house operations.
• Identify and communicate inventory and equipment requirements.
• Ensure sufficient preparation levels based on anticipated business volume.
• Track high-cost items in accordance with established procedures.
• Manage inventory and order necessary supplies, including beverages and cleaning materials.
• Create and maintain an inviting atmosphere through lighting, music, and temperature control.
• Conduct weekly inventory assessments and facilitate pre-shift briefings.
• Master all operational roles within both front and back of house.
• Understand and implement financial protocols.
• Verify daily sales transactions for accuracy and authorize discounts and voids for service staff.
• Effectively address guest concerns and complaints.
• Assist in maintaining product specifications and uphold quality standards for consistency and presentation.
• Ensure proper storage practices in compliance with state and local regulations.
• Adhere to sanitation guidelines as mandated by local health codes.
• Communicate maintenance needs to the appropriate departments.
• Participate in the recruitment, documentation, and training of new front of house staff.
• Supervise and guide team members and encourage teamwork among staff.
• Organize and lead informational sessions for employees and conduct employee evaluations.
• Identify and address employee performance issues following established protocols.
• Follow proper termination procedures when necessary and complete assigned projects in a timely manner.
• Perform job functions independently when required and communicate effectively and courteously with team members.
• Maintain composure and effectiveness under pressure and manage multiple tasks simultaneously.
• Perform various duties to ensure smooth operations and refrain from smoking during shifts.
• Adhere to zoning procedures and keep work areas clean and organized for safety.

Requirements

• Minimum of 3 years of management experience in food and beverage services within the hospitality industry.
• Complete certification for Alcohol Awareness program.
• Obtain necessary sanitation certifications.
• Understand catering contracts and purchase orders.
• Exhibit a courteous and adaptable demeanor.
• Foster positive relationships with co-workers and guests.
• Maintain a polished appearance that aligns with company standards.
• Safely handle items weighing up to 30 pounds.
• Communicate effectively in English.
• Stand and/or walk for the duration of the shift.
• Navigate safely in various operational areas.
• Accept constructive feedback gracefully.
• Work a flexible schedule, including nights and weekends.
• Adapt to varying physical environments.