About the position
The Cage/Club Cashier position at Fitz Casino Hotel is a vital role that involves managing cash transactions and providing exceptional customer service in a fast-paced casino environment. The primary responsibility of the cashier is to act as a teller, facilitating the sale of casino chips and tokens to guests in exchange for currency. This role requires a high level of accuracy and attention to detail, as cash handling is a critical aspect of the job. Cashiers must be proficient in counting large sums of money and balancing cash drawers, ensuring that all transactions are conducted smoothly and efficiently. In addition to cash handling, the Cage/Club Cashier is responsible for redeeming slot coin jackpots for guests and selling rolled coins. The cashier also secures items from guests for safe deposit boxes, providing a secure and trustworthy service. Excellent communication skills are essential, as cashiers must answer general questions from guests and the public about the casino, its services, and promotions. Maintaining a welcoming atmosphere is crucial, as cashiers are often the first point of contact for guests entering the casino. The position requires the ability to work evenings, weekends, and holidays as needed, reflecting the operational hours of the casino. Cashiers must also stay informed about current casino events and promotions, relaying this information to guests with enthusiasm and accuracy. This role not only demands technical skills in cash handling but also a strong commitment to customer satisfaction and a professional demeanor at all times.
Responsibilities
- Act as a 'teller' for the casino, facilitating cash transactions.
- Sell casino chips/tokens to guests for currency.
- Redeem slot coin jackpots for guests and sell rolled coins.
- Secure items from guests to be placed in safe deposit boxes.
- Answer general questions about the casino from guests or the public.
- Issue/receive cash drawers for restaurant cashiers as needed.
- Maintain a welcoming environment for guests, thanking them for their patronage.
- Provide guests with players cards promptly and courteously.
- Explain the advantages of playing with a player's card and how points are accumulated.
- Stay informed on current casino events and relay information to customers accurately.
Requirements
- High school diploma or equivalent education.
- Gaming Badge required for the position.
- Ability to read and comprehend instructions and information.
- Excellent communication skills to interact with guests and team members.
- Extreme proficiency in handling and counting large sums of money.
- Excellent 10-key calculator skills for cash transactions in a loud environment.
- Attention to detail, particularly in balancing cash drawers.
- Superior customer service skills to ensure guest satisfaction.
Nice-to-haves
- Experience in a casino or hospitality environment.
- Familiarity with casino operations and gaming regulations.
