BFT - TEMPORARY PATIENT SERVICE COORDINATORS NEEDED FOR MGH

About the position

The Patient Service Coordinator role at Bulfinch Temporary Service, a division of Massachusetts General Hospital, involves providing essential administrative support in outpatient healthcare settings. This position serves as the primary interface between patients and the medical team, ensuring smooth operations and high-quality patient service. The role is flexible, with opportunities for both part-time and full-time work, and may lead to temp-to-hire positions based on performance and staffing needs.

Responsibilities

• Provide administrative support to healthcare providers in an ambulatory setting.
• Function as the primary interface between patients and the medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones and triage calls as appropriate.
• Photocopy, fax, and file documents.

Requirements

• Associate or Bachelor's degree, or equivalent secretarial training preferred.
• 1+ years' experience in a healthcare setting required for Level I role.
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications.
• Proven, accurate typing and data entry skills.
• Prior experience helping a wide variety of customers.
• Knowledge of EPIC software is a plus.
• Strong patient service orientation and well-developed social and interpersonal skills.
• Availability to complete a four-day operations training program.
• Ability to work part-time or full-time, Monday-Friday, days.

Nice-to-haves

• Ability to retain information quickly.
• Positive demeanor with a 'can-do' attitude.
• Reliability and punctuality.
• Professional demeanor and strong organizational skills.
• Ability to work optimally as part of a team.

Benefits

• Opportunity for temp-to-hire based on performance.
• Flexible scheduling options.