BI Analyst

Htc Global Services - Salt Lake City, UT

Full-time - Mid Level

Salt Lake City, UT

Professional, Scientific, and Technical Services

About the position

HTC Global Services is seeking an experienced Business Intelligence (BI) Analyst to support clients in data collection, integration, coding, querying, and reporting. The role involves developing systems for data analysis, creating dashboards for Key Performance Indicators (KPIs), and utilizing predictive analytics to forecast challenges within the corrections system. The analyst will collaborate with staff to implement the O-Track system and provide regular updates to clients.

Responsibilities

• Develop and maintain systems for collecting, storing, and analyzing data from various sources within the corrections system.
• Create dashboards and reports that provide insights into Key Performance Indicators (KPIs) such as recidivism rates, program participation and effectiveness, staff turnover, and operational costs.
• Use predictive analytics to identify trends and forecast future challenges within the correctional system.
• Analyze data to recommend optimal resource allocation.
• Collaborate with staff to implement and design the O-Track system, ensuring smooth integration of complex datasets.
• Provide regular oral and written reports and project updates to the client.
• Learn and research current systems and the O-Track program.
• Create data models in BI dashboards, focusing on Releases and Length of Stay (LOS) Admissions.
• Develop and maintain a standard Date table with release and LOS data from the system.
• Provide updates to the Executive Team on Power BI work and progress.
• Conduct KPI research, data gathering, and review scripts.
• Refine the data gathering process for KPIs.
• Update grievance metrics with information provided by Subject Matter Experts.
• Create popups for KPI cards.
• Work on data and Power BI development, planning detailed reports.
• Test the security of Power BI.
• Work with staff and continue coordination on Cognos.
• Collaborate on client's server permissions, BI appearances and features, and implementing suggestions.
• Conduct KPI-HR research, troubleshooting, and implement solutions.
• Create a data dictionary, scripting and import scripts.
• Create table scripts and stored procedures.
• Learn procedures in Informix.
• Code logic into tables.
• Develop reports on inmate populations, grievances, available beds, etc.
• Discuss project requirements with key stakeholders to determine objectives, timeframe, and deliverables.
• Collaborate with the data warehouse administration on design and performance needs.
• Collaborate with the data warehouse administration on data pipelines to ingest, transform, and load data from various sources such as on-premise Informix databases and eventually PostgreSQL from AWS into BigQuery in GCP.
• Implement data security best practices, manage access controls, and ensure compliance with relevant regulations and standards.
• Develop and enforce data governance policies, data quality standards, and best practices.
• Work closely with data analysts, engineers, and business stakeholders to understand data requirements and deliver solutions that meet their needs.
• Document business intelligence architecture, processes, and best practices. Provide training and support to team members and end-users.
• Accommodate work that needs to be performed both during and after business hours.

Requirements

• 5+ years of experience in business intelligence, data analytics, or a similar role.
• Proven experience developing BI solutions using Power BI.
• Strong expertise in data integration, data transformation and loading (ETL) processes, and data warehousing concepts.
• Hands-on experience with predictive analytics, data modeling, and developing dashboards for executive use.
• Proficiency in documenting processes, creating data dictionaries, and maintaining BI architecture documentation.
• Knowledge of data modeling, data warehousing concepts, and best practices.
• Strong analytical, research, and organizational skills, with impeccable attention to detail.
• Knowledge of SQL and scripting languages (Python, R) for data analysis and automation.
• Experience with relational databases such as Informix, PostgreSQL, and understanding data warehouse technologies (BigQuery, GCP).
• Experience with data warehouse technologies (e.g., Redshift, Snowflake) and cloud platforms (e.g., AWS, GCP).
• Understanding of regulatory requirements related to data privacy and security, particularly in a government or public service context.
• Good understanding of GitHub database version control.
• Ability to test and troubleshoot using appropriate methodologies and techniques.
• Excellent written/verbal communication, interpersonal, and organizational skills required.
• Interact with people in a manner that shows sensitivity, tact, and professionalism.
• Familiarity with correctional or public safety systems and understanding of operational metrics specific to the corrections environment.

Nice-to-haves

• Experience with data visualization tools other than Power BI.
• Familiarity with Agile methodologies.
• Knowledge of machine learning techniques.

Benefits

• Paid-Time-Off
• Paid Holidays
• 401K matching
• Life and Accidental Death Insurance
• Short & Long Term Disability Insurance