BI Developer
Digitive•Newark, NJ
429d•Hybrid
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About The Position
The BI Developer role focuses on analyzing data related to contact center processes, specifically utilizing tools like Power BI and Tableau. The position requires collaboration with Genesys IVR developers to track customer journeys and ensure data points are effectively captured to evaluate the efficiency of the IVR system. The candidate will also identify improvement opportunities and guide development teams on necessary enhancements.
