Bilingual Account Resolution Representatives

$37,440 - $37,440/Yr

Ysta Services - Fort Worth, TX

Full-time

Onsite - Fort Worth, TX

Rental and Leasing Services

About the position

The Bilingual Account Resolution Representative at Payless Power is a key role focused on resolving customer inquiries and issues within the utilities sector. This position requires fluency in both English and Spanish, and involves working in a call center environment to provide outstanding service and support to customers. The representative will be responsible for maintaining a positive attitude, documenting interactions, and collaborating with team members to improve service quality.

Responsibilities

• Be the primary contact for customer inquiries via phone, email, and live chat.
• Resolve issues swiftly using strong problem-solving skills.
• Stay informed on company policies to proactively enhance service quality.
• Maintain a positive and solution-focused attitude in all interactions.
• Document customer interactions thoroughly and collaborate with your team to drive continuous improvement.

Requirements

• Minimum of 1-year experience in customer account resolution; call center experience is a plus.
• Microsoft Office proficiency and strong multi-tasking abilities.
• Bilingual skills in English and Spanish with exceptional communication abilities.
• Attention to detail for accurate record-keeping and quick problem resolution.
• Teamwork skills to foster collaboration and enhance service quality.

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Professional development opportunities