Bilingual Account Supervisor - Latin America Territory

Reliable Automatic Sprinkler - Dallas, TX

Full-time - Mid Level

Dallas, TX

Fabricated Metal Product Manufacturing

About the position

The Accounts & Operations Supervisor for Latin America is responsible for overseeing the operations of the assigned Distribution Center, ensuring efficient management of resources, training of personnel, and adherence to safety protocols. This role plays a crucial part in the fire protection industry, focusing on customer service excellence and operational efficiency.

Responsibilities

• Provides supervision and leadership, training, coaching, and feedback to the assigned distribution center.
• Oversees the training and education of all new personnel on RASCO products, operational systems, and company policies.
• Upholds the Reliable Safety Program as outlined by the Human Resources Department and Director of Operations.
• Monitors and maintains costs within the budget constraints as outlined in the warehouse budget.
• Implements the Material Management Program through the forecasting and ordering of required products.
• Reviews and approves time sheets, expense reports, and other weekly progress reports.
• Organizes, maintains, and reviews all MTO orders, backorders, or other special customer requests.
• Conducts weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance.
• Manages the customer service department to ensure Reliable customers receive professional outstanding service.
• Reviews Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments.
• Manages daily delivery schedules and freight vendors.
• Maintains system component ordering schedules and ensures orders are processed.
• Maintains building security.
• Insures cycle counts are completed and accurate.
• Follows up on weekly and monthly reporting regarding shipping speed, productivity, customer service, ISW, etc.
• Promotes a safe workplace by performing all tasks in a safe and thoughtful manner.
• Maintains vigilance for any hazardous conditions or practices in the workplace.

Requirements

• Associate's Degree in Business Administration, Communications, Logistics, or related field.
• Must be fluent in Spanish.
• 5+ years' experience in Customer Service and/or Distribution.
• 5+ years of demonstrated leadership experience.

Nice-to-haves

• Knowledge of Warehouse Operations and Customer Service.
• Working knowledge of Human Resources, payroll, and administrative processes.
• Demonstrates an understanding of freight and delivery processes using Freight Wise and LTL Servers.
• Proficient in Microsoft Office, AS400, WMS, CRM, and Dayforce.

Benefits

• Medical, Dental, Vision and FSA are available the 1st of the month following your start date.
• 401k with company match is available 1st of the month after 90 days of employment.
• Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment.
• 2 weeks of vacation after 6 months of employment.
• 10 paid holidays - including your birthday!