Bilingual Administrative Coordinator I - Spanish

Consumer Direct Care Network - Sunrise, FL

Full-time - Entry Level

Onsite - Sunrise, FL

Ambulatory Health Care Services

About the position

The Bilingual Administrative Coordinator I at Consumer Direct Care Network is responsible for coordinating administrative duties in compliance with regulations and program rules. This role focuses on customer service, managing intake and referral processes, processing enrollment paperwork, and supporting daily operations to promote business growth and client advocacy.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems.
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Other duties as assigned.

Requirements

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Bilingual in English/Spanish required.
• Be able to successfully pass a background screening.

Benefits

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance