Bilingual Assistant Lead Case Manager
Devereux - Victoria, TX
posted 15 days ago
About the position
Are you interested in making a life-saving difference for children and adolescents? Would you enjoy being part of a team working to change the world for the better? If you answered YES, then consider joining our Devereux Advanced Behavioral Health team! In response to the humanitarian crisis at America's ports of entry, Devereux provides short-term shelter care services for unaccompanied children who have come to the United States without a parent or legal guardian. Devereux will provide extremely high-quality, trauma-informed residential and educational services for unaccompanied children, with intense supports for their social and emotional health. We will also ensure they receive excellent and immediate physical healthcare including pediatric, dental and nutritional supports for every child. Devereux's ultimate goal is to ensure every unaccompanied child who receives our services is successfully and quickly discharged into the loving care of their family sponsor and, during the short time they are with us, have received best-in-class medical, therapeutic, recreational and educational services designed specifically to address the traumas they have sustained during, and often before, their migration journey. This is a very high benchmark to set, but we have already begun partnering with leading legal defense nonprofits to ensure children in our care have access to the finest immigration advocates and supports our country offers.
Responsibilities
- Assists Lead Case Manager with coordinating the daily activities of the Case Management program.
- Provide coverage for the Lead Case Manager as needed.
- Ensures that services are in accordance with best practice and ORR guidelines.
- Ensures services are provided in a culturally appropriate manner.
- Monitors outcomes and timelines to ensure that services are being provided according to contract.
- Participates in program quality planning and monitoring.
- Attends meetings as assigned and appropriate.
- Documentation to be completed in accordance with established Devereux policies and procedures and ORR guidelines.
- Actively supports internal and external audits and accreditation activities as needed by agency.
- Provides contractual oversight to assigned staff members.
- Conduct UC Portal review to ensure ORR compliance.
- Conduct review of closed case files and archive system.
- Supervise and support staff by providing daily supervision, support and guidance.
- Conduct data tracking that include UC portal, master census and TKPI/tableau.
- Assist in the completion of the quarterly report.
- Complete assigned duties as needed.
- Participates in Program Evaluation and Continuous Quality Improvement processes.
- Provide coverage for the Lead Case Manager and Case Manager as needed.
Requirements
- Bachelor's degree in behavioral sciences, human services, or social services fields.
- 3 years of experience in assessment and treatment planning development.
- Bilingual in English/Spanish in writing and speaking business/legal documents.
- Be compassionate, empathetic, and maintain sound boundaries.
- Have the ability to create and maintain a therapeutic treatment environment.
- Fully immunized/vaccinated (or have a medical/religious exemption) for Varicella, MMR, TdAp, Influenza & COVID-19 prior to starting.
- Must be 21 years of age or older (per licensing standards).
- Valid Driver's License.
Benefits
- 24 vacation days (increases with years of service)
- 8 sick days
- Quality low cost benefits
- 403(b) plan with employer match/contribution
- Employee Assistance Program
- ASCEND career accelerator program with 100% tuition covered (up to $15k reimbursed annually for undergraduate and $25k reimbursed annually for graduate) and student loan repayment.
