Bilingual Banking Center Manager (Full Time) - Northside

Prosperity Bank - Houston, TX

Full-time - Mid Level

Houston, TX

Credit Intermediation and Related Activities

About the position

The Bilingual Banking Center Manager is responsible for overseeing the operational efforts of the banking center, ensuring compliance with established policies and procedures, and providing a full range of services to customers. This role involves training and supervising staff, managing banking center transactions, and ensuring profitability in line with bank standards.

Responsibilities

• Direct and administer the operational efforts of the banking center.
• Supervise work scheduling and workflow of daily operations.
• Ensure banking center security by following all security procedures.
• Conduct operations in accordance with established Bank policies and legal requirements.
• Ensure accuracy in weekly logs and compliance with audit requirements.
• Supervise customer service functions and assist with New Accounts and Teller line as needed.
• Cross-sell Bank services to customers.
• Implement changes to established policies and procedures within the banking center.
• Maintain proper cash controls and ensure daily transaction balancing.
• Oversee accountability for cash handling and assist Tellers with balancing issues.
• Control daily deposits according to established policies.
• Verify cash in possession of Tellers periodically.
• Supervise banking center staff to ensure optimal performance and efficiency.
• Provide leadership through objective setting and communication.
• Conduct regular meetings with banking center employees for training and updates.
• Ensure personnel are well trained in their respective jobs and conduct security training.
• Track individual progress and conduct performance appraisals.
• Approve sick leave, vacation, overtime, and time sheets for associates.
• Establish and maintain effective business relations with customers.
• Resolve customer requests and complaints promptly.
• Counsel customers regarding their financial needs and services.
• Ensure the banking center's quality reputation is maintained.
• Coordinate banking center operations effectively.
• Insure deposit growth and establish sales goals/incentives.
• Manage expenses and pursue cost-saving measures.
• Prepare periodic banking center activity reports and make recommendations for improvements.
• Ensure proper maintenance and housekeeping of the banking center.
• Keep management informed of banking center activities and significant problems.

Requirements

• Associate degree in business or a related field, or equivalent combination of training and work experience.
• Thorough knowledge of Bank services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Bilingual in Spanish.
• Minimum three years related experience in a financial institution, with at least two years in a supervisory role.
• Strong interpersonal, leadership, and supervisory skills.
• Well organized with attention to detail.
• Ability to operate related computer applications and business equipment.
• Ability to maintain an effective and efficient workflow.