Bilingual Branch Manager # 502

$39,520 - $39,520/Yr

FAMSA, Inc # 502 - Austin, TX

Full-time - Mid Level

Onsite - Austin, TX

11-50 employees

About the position

The Bilingual Branch Manager at FAMSA, Inc. is responsible for overseeing the operations of a consumer loan office, ensuring profitability and excellent customer service. This role involves managing staff, handling loan applications, and maintaining compliance with company policies. The Branch Manager plays a crucial role in building relationships with customers and the community, while also meeting branch goals and quotas.

Responsibilities

• Provide friendly excellent customer service to our customers in person and over the phone
• Take loan application and processes for approval/denial
• Receive and post payments
• Maintain and balance cash drawer daily
• Maintain daily delinquency reports
• Service past due accounts with dignity and respect to our customers and build solutions
• Make daily bank deposits
• Call approved and unmade application to close the loan
• Maintain compliance with policies and procedures
• Network within the community to find and attract new customers
• Maintain an organized, clean, and professional work environment
• Work closely with other team members and managers to obtain branch goals
• Oversees the job duties of branch staff members
• Other duties as assigned by divisional leadership

Requirements

• 2-year experience in the loan industry
• Basic computer skills and be able to operate a calculator
• Must have a valid driver's license with a reliable vehicle and valid proof of insurance
• Ability to work Monday - Sunday rotating half day Saturday and Sunday between employees will be required
• Ability to speak English and Spanish preferred
• Stable work history
• Valid driver's license, acceptable driving record, and reliable transportation

Benefits

• Competitive salary
• Commission and Bonus pay structure
• Gas Allowance
• Free health and Life insurance
• Dental/Vision insurance available
• Paid Time Off/Holidays
• 401K Plan