Bilingual Call Center Customer Service Representative I

About the position

The Bilingual Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. This position requires effective communication and problem-solving skills to ensure a positive customer experience. The representative will manage customer orders, inquiries, and complaints while maintaining professionalism and composure in challenging situations.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• 1-year related experience
• Basic proficiency with Microsoft Office applications & internet
• Ability to work with basic office equipment & phone systems
• Ability to work with numbers, including calculations & cash handling
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine
• Basic map reading ability
• Ability to read meters
• Working knowledge of billing & payment processing

Benefits

• $17.75 hourly