Inframark - Katy, TX
posted 16 days ago
- Entry Level
Katy, TX
Utilities
About the position
The Bilingual Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. This position requires effective communication and problem-solving skills to ensure a positive customer experience. The representative will manage customer orders, inquiries, and complaints while maintaining professionalism and composure in challenging situations.
Responsibilities
- Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
- Fills out necessary paperwork associated with each transaction. Generates reports as needed.
- Refers service failure complaints to designated departments for investigation.
- Inputs information regarding inspections and payments.
- Prepares basic correspondence with customers.
- May be responsible for maintaining a cash drawer and processing cash payments.
- Other duties as assigned.
Requirements
- High School Diploma or GED
- 1-year related experience
- Basic proficiency with Microsoft Office applications & internet
- Ability to work with basic office equipment & phone systems
- Ability to work with numbers, including calculations & cash handling
- Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine
- Basic map reading ability
- Ability to read meters
- Working knowledge of billing & payment processing
Benefits
- $17.75 hourly
