Bilingual Call Center Lead

$41,600 - $47,840/Yr

ManpowerGroup - Tampa, FL

Full-time

Tampa, FL

Administrative and Support Services

About the position

The Bilingual Technical Support Representative will be part of the Customer Support team, providing assistance to Spanish and English-speaking customers. This role focuses on addressing customer inquiries related to products and services, offering tier-one technical support, and ensuring effective communication with customers to resolve issues.

Responsibilities

• Address and respond to customer inquiries on products and services, including installation, operational functions, and troubleshooting.
• Provide tier-one technical support and assistance to customers via e-mail, phone, and document support interactions.
• Escalate more complex inquiries to the tier two technical support team.
• Document and log device replacements (RMA) and reconcile returns within the SSP.
• Utilize ZenDesk ticketing system to review, initiate, and submit refill subscription orders.

Requirements

• Bilingual in English and Spanish is a MUST.
• Excellent verbal and written communication skills.
• Professional and pleasant in-person and over telephone manner.
• Ability to explain technical issues to both technical and nontechnical employees and customers.
• High school diploma; willingness to learn on-the-job; associate or bachelor's degree preferred.

Benefits

• Competitive pay rate of $20-23 an hour.
• Full-time position in an in-office setting.
• M-F, 9-5 pm with a 30-minute paid lunch.
• Opportunity to work with a leading technology company.
• Chance to work with a diverse range of customers and colleagues.