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Bilingual Call Center Rep
Reece Windows and Doors - Fort Lauderdale, FL
posted about 2 months ago
About the position
The Bilingual Call Center Representative at Reece Windows and Doors is a full-time role focused on connecting with customers to provide estimates for Hurricane Impact Windows and Doors. The position emphasizes exceptional communication skills and a positive attitude, with comprehensive training provided to ensure success. The role involves handling inbound and outbound calls, qualifying leads, and setting appointments without the need for cold calling.
Responsibilities
- Handle outbound and inbound calls to prospective customers, effectively communicating the benefits of our products and services and setting appointments.
- Respond to inbound leads from prospective customers with a high sense of urgency.
- Follow a detailed script to qualify each lead accurately, gathering relevant information and identifying their specific needs.
- Meet or exceed the daily goals established by leadership, consistently delivering exceptional results and contributing to the team's success.
Requirements
- Exceptional attendance and punctuality.
- A positive and motivated 'can do' attitude.
- A clear and confident speaking voice with excellent communication skills.
- Ability to work independently and take initiative.
- Proficiency in following a proven and simple script.
Nice-to-haves
- Bilingual proficiency in English and Spanish or other languages.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
