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Texas Mutual Insurance - Houston, TX
posted 3 days ago
About the position
Texas Mutual provides top-tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will provide responsive service to our customers by answering inbound calls, offering support, and resolving their inquiries. Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office. We are looking to hire for this position at any of our four office locations (Austin, Dallas, Houston, and Lubbock)!
Responsibilities
- Be the first contact for customers and injured workers, delivering excellent customer service.
- Answer inbound phone calls, resolve caller needs, and provide information.
- Retain a significant amount of information, follow a structured schedule, and provide individualized attention to each customer.
Requirements
- High school diploma or equivalent education, training, or experience.
- At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
- Bilingual in Spanish and English.
Benefits
- Annual performance bonus and merit-based pay increase
- Lifestyle Savings Account ($1,000 per year)
- Automatic 4% employer contribution to retirement plan
- 401k plan with 100% employer match up to 6%
- Student loan repayment matching in 401k plan
- Three weeks' time off for vacation
- Nine paid holidays and two personal days each year
- Day one health, Rx, vision and dental insurance
- Life and disability insurance
- Flexible spending account
- Pet insurance and pet Rx discounts
- Free on-site gym, fitness classes, and health and wellness resources
- Free identity theft protection
- Free student loan repayment and refinancing consultation
- Professional development and tuition reimbursement
- Employee referral bonus
- Free onsite snacks
