Bilingual Call Center Representative

Community Health Service - Moorhead, MN

Full-time - Entry Level

Remote - Moorhead, MN

Ambulatory Health Care Services

About the position

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a 'job' and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team! CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

Responsibilities

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
• Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance or take messages and direct calls to the appropriate party.
• Completes initial registration information of new patients following established policies and procedures.
• Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs, including documenting phone notes when appropriate.
• Follow communication 'scripts' when handling different topics.
• Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Navigate through patients' chart in the EHR to locate appropriate information.
• Maintains daily EHR worklist.
• Verifies coverage under insurance, Medicare, Managed Care, and other federal/state programs.
• Verifies pharmacy information and other clinical information related to a patient's visit.
• Processes patient payments over the phone.
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
• Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by supervisor.

Requirements

• High school diploma or G.E.D. required
• Medical Administration Certificate or 2 years experience in medical reception is required
• Ability to use Microsoft Word for basic correspondence
• Must be able to use a calculator
• Ability to adapt to specific environment and duties
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols
• Must have neat and legible handwriting
• Must be able to interact with patients courteously and calmly
• Ability to communicate well effectively with patients, clients, vendors, and staff.

Nice-to-haves

• Bilingual (English/Spanish) preferred

Benefits

• Snow Days: If the local public schools are closed/delayed due to storms, our CHSI employees in that area will have to work from home.
• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 12 days of holiday pay.
• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits
• Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps!