Bilingual Cantonese- Call Center Scheduler

$35,360 - $39,520/Yr

Transtreme - Irving, TX

Full-time - Entry Level

Onsite - Irving, TX

Administrative and Support Services

About the position

The Bilingual Cantonese Call Center Scheduler at Transtreme, LLC plays a crucial role in connecting geriatric patients with Nurse Practitioners for health assessments. This full-time position requires excellent customer service skills and the ability to communicate effectively in Cantonese, ensuring that all patients receive the highest quality of care in a supportive and collaborative environment.

Responsibilities

• Contact and assist geriatric patients in scheduling appointments with Nurse Practitioners.
• Manage the translation line for non-English speaking patients to facilitate communication.
• Provide excellent customer service and support to patients seeking health services.
• Maintain accurate data entry and scheduling records in the system.

Requirements

• 1 year of telephone experience, preferably in a call center environment.
• Proficiency in data entry and Microsoft Office.
• Excellent verbal communication skills.
• Active listening skills to understand patient needs.
• Strong work ethic and team-oriented attitude.
• Bilingual in Cantonese is required.

Nice-to-haves

• Experience in customer service for at least 1 year.

Benefits

• Health, Dental, and Vision Insurance Coverage Options
• Vacation Pay
• Advancement Opportunities
• Paid training