Bilingual Care Coordinator- Secretary/Receptionist

Blanchard Valley Health System - Findlay, OH

Full-time

Findlay, OH

Nursing and Residential Care Facilities

About the position

The BVMP Bilingual Care Coordinator plays a crucial role in providing administrative support and communication with patients, specifically assisting both English and Spanish speaking individuals. This position is essential for managing patient appointments, ensuring accurate registration, and enhancing the overall patient experience while upholding the mission and values of Blanchard Valley Health System.

Responsibilities

• Schedules and manages patient appointments using Electronic Medical Records (EMR).
• Accurately completes the registration process.
• Documents management, patient referrals, prior authorizations, and validation of benefits.
• Responsible for payment collection.
• Opens and sets up the office for the day and stocks office supplies.
• Maintains patient waiting area for cleanliness.
• Responsible for enhancing the patient experience and upholding the mission, vision, and values of the organization.
• Willingness to participate in process improvement.
• Other duties as assigned.

Requirements

• High school graduate or GED equivalent.
• Bilingual (English and Spanish).
• Use of technology, associated applications, and office equipment.
• Positive service-oriented interpersonal and communication skills.
• Ability to comply with organizational privacy policies and procedures.
• Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patient served.

Nice-to-haves

• Previous customer service experience.
• Electronic Medical Records (EMR) experience.
• Medical terminology knowledge.