Bilingual Case Manager - JOR

National Youth Advocate Program - Metairie, LA

Full-time - Entry Level

Metairie, LA

Social Assistance

About the position

The Bilingual Case Manager at the National Youth Advocate Program (NYAP) is responsible for managing cases involving youth, ensuring compliance with ORR policies, and providing support to children and families. This role requires a commitment to advocacy for youth, effective communication, and the ability to work in a flexible and organized manner. The Case Manager will conduct assessments, coordinate with various stakeholders, and maintain comprehensive case files while working extended hours and being on-call as needed.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Programs Mission, Values and Philosophies
• Ensure case management assessments are completed within ORRs allotted timeframes
• Conduct on-site admission and initial intake interviews of youth
• Conduct interviews of sponsors/family members to vet sponsors' ability to care for the minor(s)
• Act as UC case POC for assigned Federal Field Specialist, Case Coordinator and Contract Field Specialist
• Prepare case for, conduct and lead pre staffing process with multidisciplinary team
• Attend staffing(s) with Case Coordinators, Federal Field Specialists and other ORR stakeholders as needed
• Coordinate with local pro bono attorneys for legal screenings to children in care
• Work with program administration, clinical, medical and educational staff to identify best case management practices
• Document all actions taken and contacts with youth, sponsor, and stakeholders in progress notes
• Complete and submit reunification packets and Release Requests for review
• Provide weekly face to face updates to youth and telephonic updates to family members/sponsor
• Facilitate incoming calls to minors with family members and other approved caregivers
• Coordinate weekly treatment team meetings with representatives from all departments
• Establish and maintain a strong relationship with assigned foster parents
• Drive children to facilitate program services as needed
• Coordinate case management and family reunification services for children
• Actively participate in documenting safety plans and Post 18 age out plans
• Oversee and participate in the process of reporting significant incidents
• Ensure maintenance of UC electronic and physical files
• Participate in Continuous Quality Improvement activities
• Perform other duties as assigned.

Requirements

• Bilingual (English-Spanish) with fluency in Spanish required
• Excellent case management, verbal and written communication skills
• Critical assessment and analysis skills
• Motivated, organized, flexible and able to navigate multiple service priorities
• Ability to work under stress and multitask
• Bachelor's degree required in Social Work, Psychology, Human Services, Counseling or other social service field
• One (1) year experience preferred working with children and adolescents or in the youth services field
• Valid driver's license, reliable transportation, automotive insurance, and a good driving record
• Proficient use of desktop and laptop computers, internet search, and various office equipment
• Cleared Level II background check from appropriate entity
• Must be at least 21 years of age at the time of hire

Nice-to-haves

• Experience working with youth in a social service setting
• Knowledge of ORR policies and procedures
• Crisis Prevention Institute (CPI) certification
• First Aid Certification (CPR)

Benefits

• 401(k)
• Cell phone reimbursement
• Health insurance
• Loan assistance
• Mileage reimbursement
• Paid holidays
• Paid time off